Up next
a new customer service initiative called City Star your opportunity to recognize
outstanding city employees and volunteers Well the city's customer service
initiative is really
a three prong approach to address improvements to our customer service methods it
starts with a program that's educational and we have
a team that's going around to the all of the departments in training the second
piece is recognition and that's where we have our city's Star program and the third
piece is an assessment tool who are going to evaluate how well we are doing in our
training there's
a group of city employees that represent the five primary areas of the city that
includes police department fire department public works administration and our
community development department and we get together once to twice
a month to discuss customer service improvements ideas and to help each other
improve in each department and then just share ideas on what we can do to improve
customer service or different ways of providing customer service to the public and
to you know amongst ourselves our real goal here is to make sure that the customers
we serve both internally and externally are going to get consistent high quality
customer service while our goal is to provide service to the public so when they
come in they feel like they their money's worth in all departments so that we're
all providing the best we can in customer service at the city the end result is
that we've developed the city's star recognition program it's the city's special
thanks and recognition program for and for us its employees being recognized for
excellent customer service monthly in each department the City star is our way of
saying thank you to our employees and recognize in those people that go don't just
come here to do their day to day job but actually go beyond the real benefit we
hope the public will see that they have consistent high quality customer inner.
Actions with our employees our employees will be better equipped to handle any
situation or problem that arises are the citizens bring to the table but what's
unique about this program is we actually came from within the city and put together
a peer to peer teaching program so we developed the customer service program within
the city use and city employees we didn't go outside and hired
a consultant to come in and teach us we're using the actual people that are working
with these other people day to day basis so our peers are coming in and saying
here's what we can do to improve it.